What Happens After a Snagging Survey? How to Raise Defects with Your Developer

Your report is ready. Here’s how to use it to make the next steps clearer.

Once your new-build snagging survey is complete, you’ll receive a report setting out the issues observed during the inspection. The report gives you an organised record to review and share with your developer.

It can make the conversation easier by showing where an issue was found and including photographs and a description. Your developer will then follow its own aftercare process to review the findings and arrange any work it agrees is required.

1. Read the report and check the details

Start by checking the property details and reviewing each finding. Make sure you understand the location of the issue and what the report says was observed. The photographs should help you identify the relevant area.

If you have a question about a finding, ask your surveyor to explain it before sending the report on. That way, you can describe the concern clearly when you contact the developer.

2. Send the report through the developer’s process

Developers may ask you to raise defects through an online portal, an aftercare team or another process. Follow the instructions provided for your property and keep a copy of what you submit.

When reporting an item, include the relevant report reference, a short description and any supporting photographs requested. Keep your message factual and ask the developer to confirm receipt and explain the next steps.

3. Keep a record of updates and repair visits

Note when you reported each item, any replies you received and when a contractor attended. After work is completed, check the area when it is safe and practical to do so. If the problem remains or another issue appears, record it and contact the developer again through its process.

Keep copies of emails, portal confirmations and photographs together with your report. A simple record can help you keep track of what has been raised and what is still outstanding.

What a snagging report can—and can’t—do

An independent snagging report records visible issues found during the inspection and helps you present them clearly. It does not control how the developer responds, guarantee that every item will be accepted, or replace the developer’s own review and aftercare arrangements.

What happens next can depend on the nature of the finding, the stage of completion and the terms or process that apply to your home. If you are unsure about your rights or a dispute with the developer, consider getting advice from an appropriate independent source.

Book an independent snagging survey

A snagging survey can give you a clear photographic record of visible defects and unfinished work in a new-build home. NW Snag Surveys carries out independent inspections across Wirral, Liverpool, Chester and North Wales, with scheduled visits to Northern Ireland.

Find out about our new-build snagging surveys.